Managing Director · Product & UX
Building AI-powered journalism products that are
engaging, personalized, and rigorously accurate.
As Managing Director of Product and UX at The Globe and Mail, I lead the strategic vision and execution of AI-powered digital news products — building systems that make quality journalism more accessible, engaging, and personalized at scale.
My career spans over two decades at Canada's preeminent national newspaper, where I've evolved from interaction design and information architecture to leading teams that build frontier AI systems. I hold a Computer Science degree from Wilfrid Laurier University, and I bring both the technical depth and design sensibility required to ship products that work beautifully and responsibly.
"Personalization without accuracy is noise; accuracy without trust is irrelevant."
At The Globe and Mail, I lead a cross-functional team of product managers, designers, and engineers building the next generation of AI-assisted journalism. Here's what's on the workbench.
A conversational AI agent built on LangGraph and Anthropic Claude that helps readers discover, understand, and engage with news through natural dialogue. Designed for depth—not just headline delivery.
Conversational, personalized news summaries powered by LLM orchestration, TTS integration, and fact-checking pipelines. Auto-regeneration systems validate AI output against original source material before delivery.
Automated video news content with intelligent image and video selection using multi-modal AI synthesis. Delivers compelling visual storytelling at editorial production speed and scale.
Fact-verification and hallucination detection systems that catch misstatements and attribution errors before AI-generated content reaches audiences. Because AI journalism must meet the same standards as human journalism.
Led design and product management of The Globe and Mail's personalization platform — a hybrid system combining collaborative filtering and content-based filtering for passive personalization, integrated with an LLM-powered topics engine that enables readers to actively follow topics and authors. Powers the homepage experience on web and apps, and drives the For You section — delivering individually tailored news feeds at scale.
The Globe and Mail
Lead strategic vision and execution of AI-powered digital news products. Oversee a dynamic team of product managers, designers, and engineers leveraging AWS, Databricks, Anthropic Claude, and LangGraph to build conversational AI, personalized audio, and trust/accuracy systems at scale.
The Globe and Mail
Expanded product leadership scope across digital reader experience, driving design strategy and cross-functional product delivery.
The Globe and Mail
Led a highly creative team of product designers and interactive developers building award-winning web and mobile products. Globe and Mail won the World's Best Designed Website (Society for News Design) and the Eppy Award for best newspaper website in North America.
Consultant — Globe and Mail, BlueNorth Strategies, Homesaway
Led UX design and product requirement documentation for Globeandmail.com's subscription product — one of the first newspaper websites in North America to introduce paid digital subscriptions. Also designed and developed web applications across multiple clients.
VSO Canada — Belize & St. Lucia
Volunteered internationally with a non-governmental agency, consulting locally owned resorts on web presence, customer relations tools, financial reporting, and business operations. Built and launched websites in Belize and St. Lucia.
Wheresfrankie — Yale Alumni Network
Architected user experience for an online reunion application for the Association of Yale Alumni. Defined functional specs, user flows, and use cases; facilitated usability testing sessions.
The Beer Store
Planned, designed, and developed a company-wide corporate Intranet reaching 400+ retail locations across Ontario. Built financial analysis and metrics reports using Cognos BI tools.
Wilfrid Laurier University
Philosophy
I'm always open to conversations about AI product strategy, responsible AI, journalism technology, or team leadership. Reach out through any of the channels below.